Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and TEAHOUSEAI LLC, a Texas limited liability company ("Sayable," "we," "us," or "our"), governing your access to and use of the Sayable web application at sayable.work and the Sayable iOS application (together, the "Service").

By creating an account, subscribing, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility and Account

1.1 Age. You must be at least 13 years old to use the Service (or the older age required by law in your jurisdiction for online services). By using the Service you represent that you meet this requirement.

1.2 Capacity. You represent that you have the legal capacity to enter into a binding contract. If you are using the Service on behalf of an employer or other organization, you represent that you have authority to bind that organization to these Terms.

1.3 Account creation. You must provide accurate information when you create an account and keep it up to date. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us at support@sayable.work if you believe your account has been compromised.

1.4 One account per person. Each individual may maintain a single account. You may not share your account with another person or transfer it to another person without our written consent.

2. Subscription, Billing, and Auto-Renewal

2.1 Subscription. Access to core Service features requires a paid subscription. The current price is US$49 per month, billed in advance. We may change the price on notice as described in Section 12.

2.2 Payment processors.

• Web (sayable.work): subscriptions are billed by Stripe using the payment method you provide. By subscribing on the web, you authorize us and Stripe to charge that payment method on a recurring monthly basis until you cancel.
• iOS App Store: subscriptions are billed by Apple through your Apple ID under Apple's standard subscription terms, including its auto-renewal and cancellation flow.

2.3 Auto-renewal. Subscriptions renew automatically at the end of each billing period at the then-current price unless you cancel before the renewal date. You can cancel a web subscription in your account settings; you can cancel an iOS subscription through your Apple ID subscription management screen.

2.4 Refunds. Our position on refunds is described in the Refund Policy at https://sayable.work/legal/refund. Nothing in the Refund Policy limits statutory refund rights that apply to you as a consumer under applicable law.

2.5 Taxes. Prices do not include taxes unless stated. You are responsible for any applicable taxes, and we may collect and remit them where required.

3. The Service

3.1 What the Service does. Sayable lets you record speech-practice reps, transcribes them, generates a delivery-oriented score, and stores the transcript and score so you can review your progress. Voice recordings are transient on our servers as described in the Privacy Policy; transcripts and scores are persisted in your account.

3.2 Not professional advice or certification. The Service is a self-directed practice tool. It is not a substitute for professional speech coaching, therapy, medical care, education, or professional certification, and the scores and feedback it produces are not a professional evaluation. Do not rely on the Service to make decisions that require professional judgment.

3.3 Third-party services. The Service depends on and integrates with third-party services, including Apple (App Store, Sign in with Apple, StoreKit), Stripe, Google (Gemini API, paid tier), Resend, Sentry, and PostHog. Voice-to-text transcription is performed by a self-hosted service running inside our own infrastructure — no third party receives voice recordings. Your use of the listed third-party services through the Service is also subject to their own terms.

4. Acceptable Use

You agree that you will not:

• Use the Service in violation of any applicable law or regulation.
• Record, transcribe, or upload content you do not have the right to record or process, including content that infringes intellectual property or privacy rights of others.
• Upload content that is unlawful, defamatory, obscene, harassing, or abusive.
• Reverse engineer, decompile, or disassemble the Service, except to the extent that applicable law expressly permits.
• Circumvent or attempt to circumvent authentication, rate limits, subscription gates, or other protective mechanisms.
• Scrape, spider, or otherwise use automated means to access the Service, except through interfaces we make available for that purpose.
• Upload pre-recorded or synthetic audio in a way designed to defeat the "practice rep" nature of the Service.
• Use the Service to build a competing product or service.
• Use the Service to send spam, malware, or otherwise harm other users or third parties.

We may suspend or terminate accounts that violate this section, with or without prior notice, in our reasonable discretion.

5. Intellectual Property

5.1 Our property. The Service, including all software, design, text, graphics, and audio-processing systems (but excluding your user content), is owned by TEAHOUSEAI LLC or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal use or for internal business use within the organization on whose behalf you subscribed, subject to these Terms.

5.2 Your content. As between you and us, you own your reps, voice recordings (during the transient processing window), transcripts, and any notes you attach.

5.3 License to us. You grant us a worldwide, non-exclusive, royalty-free license to host, store, transmit, transcribe, score, display back to you, and otherwise process your content solely to operate, secure, and improve the Service and to comply with law. This license ends when you delete the content or your account, except that (a) we may retain limited operational logs and backups for a reasonable period afterward, and (b) we may retain de-identified or aggregated data that cannot reasonably be associated with you.

5.4 Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction. We are not obligated to keep feedback confidential.

6. Voice Recordings and Transcripts

Voice recordings are processed transiently by a self-hosted transcription service running inside our own infrastructure and are not sent to any third party. On the iOS app, transcription runs on your device. Recordings are not persisted in our production databases after transcription. Transcripts are persisted in your account and are transmitted to Google's Gemini API (paid tier, which prohibits training use) for scoring. See the Privacy Policy for details. By using the Service you consent to this processing.

7. Disclaimers

7.1 As-is. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

7.2 No accuracy guarantee. We do not warrant that transcripts, scores, or feedback produced by the Service will be accurate, complete, or suitable for any particular purpose. Scoring is generated by third-party AI systems and reflects heuristic estimates, not professional evaluation.

7.3 Availability. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

7.4 Consumer carve-out. Some jurisdictions do not allow the exclusion of certain warranties. To the extent an exclusion is not permitted where you live, the excluded warranty applies only to the minimum extent required by law.

8. Limitation of Liability

8.1 Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (B) US$100.

8.2 Excluded damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8.3 Carve-outs. Nothing in this Section 8 limits liability that cannot be limited under applicable law, including liability under Texas law for gross negligence, willful misconduct, or fraud, or statutory liability that cannot be disclaimed. Where you are a consumer protected by mandatory consumer protection law (including in the EU and UK), that law's limits control to the extent it conflicts with this section.

9. Indemnification

You will defend, indemnify, and hold harmless TEAHOUSEAI LLC and its members, officers, employees, and agents from and against any third-party claims, damages, liabilities, and reasonable expenses (including attorneys' fees) arising out of or related to (a) your user content, (b) your use of the Service in violation of these Terms or applicable law, or (c) your breach of your representations in Section 4. We may assume control of the defense of any such claim at your expense, in which case you will cooperate reasonably with us.

10. Governing Law and Venue

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. Subject to Section 11, any action arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts sitting in Dallas County, Texas, and you consent to personal jurisdiction and venue there. This choice of law does not deprive you of the protection of mandatory consumer-protection provisions of the law of the country where you reside.

11. Arbitration and Class-Action Waiver

Please read this section carefully. It affects your rights.

11.1 Binding arbitration. Except as set out below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a "Dispute") will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or, for non-consumer users, its Commercial Arbitration Rules). The Federal Arbitration Act (9 U.S.C. §§ 1–16) governs the interpretation and enforcement of this Section 11. The arbitration will be conducted in Dallas, Texas, or, at your election if you are a consumer, in your county of residence, or by telephone or online where the AAA rules allow. Judgment on the award may be entered in any court of competent jurisdiction.

11.1a Pre-arbitration notice. Before initiating arbitration, you and we agree to try in good faith to resolve the Dispute informally by sending a written notice to the other party (to legal@sayable.work or to your account email, respectively) describing the Dispute and the relief sought. If the Dispute is not resolved within 60 days of the notice, either party may initiate arbitration.

11.2 Class-action waiver. Disputes will be arbitrated only on an individual basis. You and we each waive any right to bring or participate in a class, collective, mass, or representative action to the maximum extent permitted by law. The arbitrator has no authority to consolidate more than one person's claims or to preside over any form of representative proceeding.

11.3 Opt-out. You may opt out of this arbitration agreement by sending a written notice to legal@sayable.work or by mail to TEAHOUSEAI LLC, 2227 Eriksson Ln, Dallas, TX 75204, within 30 days after you first accept these Terms. Your notice must include your name, the email address associated with your account, and a clear statement that you decline arbitration. Opting out does not affect any other part of these Terms.

11.4 Small-claims carve-out. Either party may bring an individual claim in a small-claims court of competent jurisdiction instead of proceeding in arbitration, as long as the claim stays in small-claims court and is not removed or appealed to a court of general jurisdiction.

11.5 Injunctive relief. Either party may seek preliminary injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information pending arbitration.

11.6 Consumer-law carve-out. This Section 11 does not apply where prohibited by law, including where mandatory EU or UK consumer protection law grants you the right to have a Dispute heard by a court in your country of residence. In that case, the applicable court process controls to the extent required by that law.

11.7 Public-injunctive-relief carve-out (McGill). If a claim for public injunctive relief is asserted and applicable law (including California law under *McGill v. Citibank, N.A.*, 2 Cal. 5th 945 (2017)) makes such a claim non-arbitrable, that claim will be severed and stayed pending arbitration of all other claims, and the public-injunctive-relief claim will proceed in court.

11.8 Blow-up clause. If the class-action waiver in Section 11.2 is held unenforceable in whole or in part with respect to any Dispute, the entirety of this Section 11 (Arbitration and Class-Action Waiver) will be null and void as to that Dispute, and that Dispute will proceed in the courts identified in Section 10. This Section 11.8 overrides the general severability provision in Section 14.3 for the specific case of class-waiver invalidity.

12. Changes to the Terms or the Service

We may modify these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least 14 days before the change takes effect (or a shorter period where required by law or for security fixes). Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you should stop using the Service and cancel your subscription before the effective date.

We may modify, suspend, or discontinue any part of the Service at any time. Where a material change reduces the functionality you paid for, we will offer a pro-rata refund or credit consistent with the Refund Policy.

13. Termination

13.1 By you. You can cancel your subscription at any time using the cancellation mechanism appropriate to your billing source (web account settings for Stripe subscriptions; Apple ID subscription management for iOS subscriptions). Cancellation prevents the next auto-renewal; access continues through the end of the current paid period.

13.2 By us. We may suspend or terminate your account for cause, including breach of these Terms, misuse of the Service, non-payment, or where we reasonably believe continued access presents a risk. Where practical and lawful, we will give you notice and, when appropriate, an opportunity to cure.

13.3 Effect. On termination, your license to use the Service ends. Sections 5.1 (our property), 5.2 (your content, to the extent describing continued rights in transcripts already processed), 5.4 (feedback), 6 (voice/transcripts, to the extent describing prior processing), 7 (disclaimers), 8 (limitation of liability), 9 (indemnification), 10 (governing law), 11 (arbitration), 13.3 (this survival clause), 14 (miscellaneous), and any other provision that by its nature should survive, will survive termination.

14. Miscellaneous

14.1 Entire agreement. These Terms, together with the Privacy Policy, Refund Policy, and any additional terms we present to you for a specific feature, are the entire agreement between you and us about the Service and supersede any prior agreements on that subject.

14.2 Assignment. You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

14.3 Severability. If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

14.4 No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

14.5 Force majeure. We are not responsible for delays or failures caused by events outside our reasonable control, including acts of God, network or infrastructure outages, cyberattacks, or actions of third parties.

14.6 Notices. We may send notices to you by email to the address associated with your account or by posting inside the Service. You may send legal notices to legal@sayable.work or to TEAHOUSEAI LLC, 2227 Eriksson Ln, Dallas, TX 75204.

15. Contact

• General support: support@sayable.work
• Legal notices: legal@sayable.work
• Mailing address: TEAHOUSEAI LLC, 2227 Eriksson Ln, Dallas, TX 75204, United States