Support
Sayable is operated by TEAHOUSEAI LLC. If something is broken, unclear, or you need to reach a human, email us.
Contact
We usually reply within 2 business days. Include the email address on your Sayable account and a short description of what you saw.
Before you email us
These are the three most common requests and the fastest path for each.
- Cancel a subscription. Web (Stripe): Settings → Subscription in the app has a Cancel link. iOS (App Store): apps.apple.com/account/subscriptions. Cancelling stops the next charge; access continues through the end of the period you already paid for.
- Request a refund. Web (Stripe): email us at support@sayable.work within 30 days of the charge with your account email and the last 4 digits of the card charged. iOS (App Store):Apple handles App Store refunds — start at reportaproblem.apple.com. Full rules: Refund Policy.
- Export or delete your data. Reps can be exported or deleted individually from History. To delete your account (and all associated data) email support@sayable.work from the address on the account.
Refund policy at a glance
Sayable is a monthly, auto-renewing subscription at US$49 per month. Once a billing period starts, that period is non-refundable by default; you can cancel at any time to stop the next charge.
- Web (Stripe). Email support@sayable.work within 30 days for extended-outage, duplicate-charge, cancellation-not-honored, or first-month goodwill refunds.
- iOS (App Store). Refunds are handled by Apple via reportaproblem.apple.com. We can help you prepare or escalate the request — email us if Apple declines a case that falls inside our own policy.
- EU / UK statutory withdrawal. A 14-day cooling-off period applies if you subscribed while resident in the EU, UK, or another jurisdiction that grants an equivalent right. See the model withdrawal form.
Full rules and the pro-rata math live in the Refund Policy.